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Businiess name:
Cristiani's Jewelers
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Review by:
citysearch c.
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Review content:
I had a rolex for about 10 years with no problems and I decided to have it cleaned and serviced. I went Cristiani's and was assured that they used a certified rolex repair service. When I picked up my watch after service it ran for about 2 hours and then would continually start and stop. I took it back, and they kept it for a few days and when I picked it up they assured me that it worked fine. I was told that they didn't know what was wrong and that they had reversed the stem and that it seemed to work. That was a clue that they had worked on it in the store vs sending it to a true Rolex repair center. They said sometimes reversing the stem made them run. They didn't know why, but it seemed to work. The watch stopped within 45 minutes, and would not run consistently. The staff at Cristiani's are very nice, but they should not be servicing Rolex watches. I am out $450 and am now sending my watch to the certified Rolex service center in Dallas, and will likely spend another $450 - $600 to have it fixed. Don't take your Rolex to Cristiani's for service.
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