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Businiess name:
Betsy Robinson's Bridal
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Review by:
citysearch c.
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Review content:
At first I was very excited when I arrived for my measurements for my bridesmaid dress (8 months prior to the wedding). The woman who measured me told me I was a smaller size on top than I was in the hips so she would go with a smaller size and ""DO NOT GAIN ANY WEIGHT"" I did not gain weight because she scared me that the dress would be too tight in the hips.
The dress finally is ready for me to pick up 3 weeks before the wedding. I knew that they did not do alterations for bridesmaids so I was hoping I didnt need much done. The women were all smiles and looking ready to serve when I walked in the door, but as soon as I mentioned I was there to pick up my BRIDESMAID dress, they all got very busy on the phones and told me to go sit and wait. When a girl finally brought out my dress I had to ask if I could try it on in their fitting rooms so I could see it with all the mirrors. She just pointed the way for me. Then everyone went on a cigarette break. I tried on the dress alone (which was HUGE- totally falling down and very roomy in the hips) and just walked out of the store not seeing anyone until I got on the elevator and they were all returning smelling of smoke.
I called the store later to complain that I had to pay almost as much as I did for the dress for EXTENSIVE alterations (the seamstress told me the dress was very POORLY made) and the woman who answered the phone did not care. She just said, ""Thank you. Goodbye"" She did not ask who I was, who the bride was, what dress it was or anything. She just hung up on me. I will never go back there again and will tell all my friends who are getting married not to use them either.
Pros: pretty dresses
Cons: customer service sucks
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