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Businiess name:
Brown & Co. Jewelers
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Review by:
citysearch c.
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Review content:
Their customer service is unsatisfactory in my experience once a problem arises. Last year my wife bought an expensive watch as a gift on a special occassion. The third time I wore the watch the stem fell out. Initially the sales person said watch had a saphire crystal when asked, although it is plastic and scratches easily; very misleading information . We would not have purchased the item had it been accurately described. When the stem fell out the watch was clearly under ""warranty."" Brown and Co. insisted on charging a significant amount for the repair part that failed though they did not charge for the labor and it took two and half months to turn around. Needless to say my wife and I were very disappointed with their service in this instance and are unlikely to shop there again..
Pros: Convenience, selection
Cons: Very full pricing, below par customer service
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