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Businiess name:
Changing Spaces Moving
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Review by:
citysearch c.
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Review content:
They refused to schedule my move when I asked, but they promised they would finish by a certain time. They were over 30 minutes late to start the move. They finished over 3.5 hours later than they promised and charged me the full price. The owner or manager was unapologetic and highly unprofessional.
RESPONSE FROM Changing Spaces Moving, Inc:
We are sincerely sorry you feel this way. Customer service has always been our number 1 priority. We've made every effort to accommodate your move. We always go above and beyond for our clients as we value them a great deal. In fact, we make it a point to be careful, fast and courteous on every job we do. We want to be your mover!
Because our previous job ran over, we were 15 minutes late. We strive for perfection, but 15 minutes is not bad for any service company! We offered you 30 minutes off our total time. We almost never give time discounts, but we were trying our best to satisfy you. We are genuinely surprised to see your review.
From the start, you did not accurately disclose the scope of work you needed from us. You had approximately twice as much work for us to complete in a short amount of time, including 2 undisclosed large heavy granite slabs and a heavy three piece desk. Plus, we had to park the truck 150 feet away when loading items when you told us we could park close to the door. That is a round trip walk of 300 feet per carried item. The move out upstairs walk was also a long walk of 125 feet and down a very slow elevator. Moving is calculated by the physics of walk distances, stairs, elevators and number of items carried to the truck. The move out round trip walk was approximately 550 feet plus a very slow elevator trip that we could not control.
After the move, you even complimented our workers for their hard work throughout the day. They were running back and forth to the truck in 105 degree heat! That running saved you approximately 25 percent of moving costs, especially with the long round trip distances and you even ended up tipping them $100! Naturally, we were very surprised to see your review.
The bottom line is that you got a good move and a deal. We made every effort to accommodate you during your move and to make you happy with our service. We are a family-owned and operated business, and our aim is to help reduce the stress of our customers as related to moving and/or relocating.
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