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Businiess name:
Ace Solves It All
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Review by:
citysearch c.
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Review content:
I called ACE because my air conditioner wasn't working. They came a little late, no big deal. The nice technician then proceeded to inspect my air conditioner. He asked me all these other questions so he could sell me service plans. I said no to all of them. He said I needed my capacitor replaced. The charge for replacement of the capacitor was going to be 413. I unfortunately did not call other companies to see what the charge. He seemed like a nice guy so I made the mistake of thinking he charged a fair price. He also said I needed to change my fan motor which would cost 563.49, keep this is mind for later. The next time I turned on the air conditioner, which was a week later, it did not work. I then started to wonder what other companies charge, I called 4 other companies on average they charge 180, can you believe they actually charge 413 just to change a capacitor. I asked my friend to call ACE and get a quote over the phone for a dual capacitor replacement, they wouldnt give it. Every other company does, hmmmmm, why is that??? I then called ACE and asked if I could at least get a partial refund as they completely ripped me off. I was willing to pay a fair price of $ 230. I spoke to the customer service rep and after calling back multiple times they said no. I was able to speak to the manager and he said All your trying to do is take some money back. Really even after your technician was late, the air conditioner broke the next time I turned it on, and your company severely ripped me off. After all this I gave up and asked for a different technician to check what was wrong, as they do have a warranty on their services and labor, even if in my case it was horrible. The next technician was friendly after doing some inspecting he said I needed my air handler and evaporator coil replaced. Why didnt the first technician see that? Also why didnt this technician see that the fan motor needs to be replaced. I have a feeling it doesnt, and the first technician was just trying to juice some money out of me. Know I am down $413, and still have a broken AC. I personally would not recommend ACE of Kissimmee for any services unless they change their customer service and have somewhat competitive prices.
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