Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
The Heat Depot
|
|
Review by:
citysearch c.
|
|
Review content:
I scheduled an appointment for regular summer checkup for $49. The service tech was better at coercing acceptance of an annual maintenance program than doing a thorough examination of the heat pump. He highly recommended an acid-wash on the outside unit and an electrostatic washable filter, both of which would be included with the price of the maintenance contract: $499, which was "a great deal since my unit could go at any time." He was here for around 2 or 3 hours - I signed. Within two working days, I called to cancel the contract after seeing that the BBB had revoked the company's accreditation and given them a D-. It took 5 phone calls and 6 1/2 weeks to get my money back (all but $157 for the checkup and unnecessary acid-wash & filter.) I had to pay another company to do a check-up and minor repair of my system.
RESPONSE FROM Solar Bear:
Mrs. Vandergarn, I hate to hear that you were dissatisfied with the price of our services. When our customers are not satisfied, I am not satisfied. Through the years we had hoped that by giving our customers a final price estimate before conducting work, a contract that includes the final price before we do the work, and an invoice detailing all charges after the work has been completed that we could eliminate misunderstandings about the cost of our services. Apparently, we have more work to do on that front. Meanwhile, we appreciate your business and dont want to lose you as a customer. We off our guarantee that after we inspect your system if anything happens to it in the next 6 months we would come out to check it at no cost. It is our Satisfaction Guarantee! It sounds like the technician did his job in informing you of potential future problems, even though it was unfortunate to be so soon. We did, after hearing of your concerns credit back to you the funds less the work performed. Our BBB status was incorrect at that time and is an issue we are working on. However you stated that you cancelled the service agreement because of the rating, not because of the disatisfaction of our services. We would hate to lose you as a future customer and hope you would give our Premium services a chance in the future to serve you.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|