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Businiess name:
Rock Hill Nissan
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Review by:
citysearch c.
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Review content:
HORRIBLE experience! I have never been treated like this anywhere I have been and yet Harrelson Nissan wins the award. First off, they made a deal that we agreed to. We go into financing (around 9PM) and of course the sales manager LEAVES the store when we are still working on finance. The finance manager catches an error MADE BY THE sales manager. We spent from 9-midnight at the store trying to work out the error made by the sales manager(he did NOT pay attention to detail). If you made the deal it seems like you should have to stay until the deal it done, correct? In case an error like he made happens? Well, no one could get a hold of him and the finance manager spends all night trying to ""solve"" the mystery of what the sales manager did. When we finally said ""deals off"" at midnight the car salesman did not want to give our car that we were trading back. Sorry sir, I am NOT taking a car that the deal has errors in (almost $7,000 worth of error). We FINALLY got our old car back and made it home by 1AM. I am a teacher and had to be at work at 6AM. I called immediately the next morning and spoke to Mr. Harrelson. He was NOT much help at all and did not call back when he said he would review/look over the deal that was made. Poor customer service continues....I finally call back a day later and they said they were ""working on a deal and going to take care of us""...it seems they think that customers are stupid enough to not look over the buyer paperwork. They sent us a ""deal"" and really all they did was move numbers around...NOT a deal. After this experience I would have thought Harrelson Nissan would want to make this horrible experience and turn it into a positive one...but NO. NOT Harelsson Nissan. I have told EVERYONE that I have know NOT to shop at Harreslon and I will CONTINUE to tell EVERYONE of my experience along with posting my experience in every website that allows testimonials of car dealerships along with Nissan Corp.
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