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Businiess name:
Prudential Van Lines
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Review by:
citysearch c.
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Review content:
I've moved a lot in my life (14+ times) and these guys have taken the cake as the worst movers ever. I was moving 1 mile away in the same town (apartment into a house) so I thought it would be a simple move. But on moving day, 30 minutes after they were supposed to show up i got called and told they wouldn't be there for another 4 hours. Which meant i was going to be paying for our apartment's elevator overtime charges. I asked if i can get some sort of discount refund for that charge since they were going to be so many hours after their original scheduled time and I was threatened on the phone to have the contract canceled and be stuck with no one to move me out. Then 30 minutes after that I get a call that they weren't even going to do the move but that they had sold my contract to another company (US Express Moving in NJ). A bait and switch if I've ever seen one. I was charged double my original estimate. I had to pay the whole bill before they even took anything off the truck and none of what i was told happened. The things i was told that could be taken, what could be left in our drawers, the bands that were supposed to be used now (that turned into tape i had to pay for), i had to disassemble everything myself, what few things they were ""nice enough"" to disassemble is now missing parts. I had to assemble everything myself unless i wanted to pay even more money for that ""service"". The guys that showed up were in a rented truck from a local rental place a few blocks down the street. If i didn't tell them where to put things it all ended up in 1 room, even when i wrote on the top of the box ""Basement"" or ""Kitchen"" it ended up in the living room.
Now out house that had new redone floors are scratched and gouged. There are marks on the newly painted walls. Furniture is scratched and dinged and I have no idea where to complain since i have no idea who actually moved me.
I would never use them and tell everyone i know to never use them, including complaining with the local bureau.
Cons: Overcharged, outsourced to another moving company, damages
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