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Businiess name:
Lucas Auto Care
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Review by:
citysearch c.
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Review content:
This is the most important review I have ever done. You see, I grew up fixing my own car. If I couldn't fix it then I brought it to my mechanic. He was my buddy. His shop was clean. His work was impeccable. I trusted him.
Finding a new mechanic was harder than finding a doctor for my unborn child. I am not sure why, but whenever I think about letting some greasy hands touch my car, cold fear circulates my body and paralyzes me. So when I got to the point where I absolutely needed repair (still preventative) I came to City Search for my research. It is here that I conducted the first round 'filter' of quality auto repair facilities in the Houston area. I found Lucas and the reviews were rave. Now that doesn't mean much in the scheme of things, but at least it is a place to start. Once I found my finalists I placed some screening calls. Tyger (owner) from Lucas picked up and his friendliness was comforting. And you know what? He wouldn't give me an estimate... He passed my test. People don't understand how important this is. This is like a doctor giving you a script without seeing you.
My first experience of Lucas was strictly of the 'discovery' nature. I drove over and did my rounds: checked out the cars, the building,the location, the condition of the front office, and the smell of the garage. The smell of the garage was the perfect combination of floor clean solvent, oil, and exhaust (reminded me of my old mechanic). The waiting area was clean and the wall posters were up to date. So far so good.
Lucas was busy as hell and they told me it has been that way for a better part of the all years they have been in business. Good sign? Well here is my theory on this. You don't survive in this business for that long doing shotty business or ripping people off... this tells me they do quality work and they move cars through.So I handed my key over before following up 24 hours later (sometimes you have to go with the flow. In this case I knew they were swamped). I got the diagnosis and a quote. I told them to go ahead and fix it. He said it would be done by days end. It was. I am impressed - that was a lot of work.
When I went to pick it up, it was even less than he quoted. I love that. I'm not saying that will happen every time but it just proves that they are looking out for their customers.
Oh and the repairs? So far so good!
I am so happy I found my mechanic.
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