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Businiess name:
Lucas Auto Care
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Review by:
citysearch c.
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Review content:
Lucas is the best auto repair business I know in Houston. Not only have they never let me down in any way in several visits, they've gone above and beyond for me and my Jaguar on two separate occasions. The first time, my check engine light was on and the code was the dreaded random engine misfire, which can be many things. They spent at least a couple hours (and probably more based on when they called and what they told me they checked) and only charged me for two hours. The mechanic also spent a lot of time on the phone with me answering my many questions and was very patient. The second time, my brakes were squealing and grinding and I knew I had to get them worked on immediately. They are pretty much always booked for at least a few days, and when I called they said that they would take me in as soon as possible. I had my car back the same day
Everyone at Lucas is nice, helpful, skilled, and entirely honest. They believe in doing things the right way, which includes things that some, might not agree with - like replacing brake rotors. It won't always be the cheap way in the short term, but I'm OK with that and long term it's probably better anyway. All the work they've done on my car has been done right the first time. As mentioned, they take time to explain things. They don't find extra things to charge you or surprise you with. They don't try to tell you that you need to fix things that you don't need like a dealer (Don't even get me started on some of the dealers around here! Uggh! The stories I could tell...). Overall, highly recommended dealer alternative!
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