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Businiess name:
Lucas Auto Care
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Review by:
citysearch c.
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Review content:
Usually, a trip to the auto repair shop is as far from a pleasant experience as you can imagine. At the very least, it's not typically something you look forward to.
Well I just picked up my car and I'm already looking forward to my next trip to Lucas Auto Care
Lucas Auto Care is open until 7 pm on weeknights. So when I called at 6:54 pm on a Monday night to alert them that I was a brand new customer on my way to drop off my screeching car (no brakes or rotors left) without an appointment, I was shocked 1.) that they answered 2.) that they were friendly and 3.) that they said ""come on by!""
I arrived (a few minutes after 7:00 p.m.) and they kindly explained to me that they would be closing shortly so my car would be looked at the next day. I said that was fine and they said they'd give me a ring in the morning.
I was shocked when I looked at my phone at 9 a.m. the next morning and already had two calls from the guys (they open at SEVEN). They quickly explained the damage (shot brakes and rotors), recommended some additional services (the oil change I was overdue for and new tires, which I'd never gotten on my five-year-old car). They quoted me a fee for the brake job that was $300 less than the dealership and $200 less than another local auto repair shop had the last time my brakes gave out. I gave them the okay, and they said they'd have my car within hours.
By 3 pm, I had a voicemail saying my car was ready.
With new brakes, new rotors, and an oil change, My car was ready to go.
I will never, ever, ever go to another auto shop in Houston. Additionally, I've now recommended them to everyone in my family, who all live in the neighborhood. BEST EVER.
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