Review content:
Never in a MILLION YEARS would have fathomed that I could acquire, within 5 weeks of moving to Houston from Dallas a mechanic that I both trust and adore.
So... I'm having some issues with rear axle grease, odd smells, and god knows what else underneath my car. I do what everyone else does in this situation: PANIC!!!
I ask around to some friends, and they say, dude, no doubt, no question: hit up Tyger Lucas of Lucas Auto Care. He's the man of the hour.
So, I give a call, drop a few names, and after extremely courteous and efficient service, I receive a very decent bill (my old BMW dealership would have charged me for just walking through the door) , followed by a firm handshake from a sweet and knowledgeable guy that I completely trust, understands the value of quality customer service, craftsmanship, and really understands autos.
A few items of mention:
-Most of us are dolts when it comes to auto repair. It's a horror of life. These guys EXPLAIN things to you, has diagrams ready to go, and even pulled out an auto book to show me a picture of a part I had trouble visualizing.
-if you work in the area, and I'm sure farther, these folks will drive you there and pick you back up when your car is finished.
-Everyone who works here is not too busy to explain things to you. Don't you hate it when you go to an auto shop, and everyone is running around, ignoring you? Doesn't happen here. Always a smile and acknowledgement.
Very clean shop; clean floors, spotless bathroom and waiting area. The mechanics are really nice, colorful, and seem to really like their jobs.
-
These guys have my thanks, especially Tyger; thank you for the confidence I now have in my mechanic!
|