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Businiess name:
Enso Nails & Spa
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Review by:
citysearch c.
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Review content:
I have been going to Enso since 2009. What I enjoyed was the clean atmosphere, the great selection of colors, the set up, and the fact that you can have a margarita while getting your nails done. I will admit, however, that the romance in long gone! I have given them plenty of opportunities to get it together but they simply DO NOT CARE about customer feedback or loyalty. I have had many Spa Pedi's. The quality of the Spa Pedi has gone down significantly! During one pedi, I asked the tech to please spend a little more time on my heels since it was summer and I wear a lot of flip flops. She literally frowned at my foot and told me there was nothing she could do about that... I felt like I was Chenanay in a Martin episode! On another occasion while getting Gel Nails, I had to bring my kids with me (this was one time in 3 years of going to Enso). The staff at Enso was so incredibly rude to my children it was unbeliveable. I don't expect everyone to have patience with children and I am not claiming that my children are perfect however, they were standing along the wall right next to me and the manager lady kept coming by telling them ""dont lean on the wall"", ""don't touch this"", ""don't touch that!"" Other nail shops I have been to make conversation with kids that come in and ask if they want polish or a flower... little girls eat this up! NOT HERE! They are not kid friendly at all. Lastly, they have this young girl who works the front... she is the rudest B!#$% you will ever meet! If you have ever been to Enso Pflugerville, you know who I am talking about and need I say more. If you decide to go there for the first time, you will quickly know this chick. I tried to bring this to the attention of the owner and he cared less about my constructive feedback as a matter of fact, he could care less about retaining me as a client despite the fact that I have referred tons of business there and purchased hundreds of dollars worth of gift cards for friends. After months of taking my business elsewhere, I wanted to get a full set on the way home so I decided to give them one last chance. The OPEN sign was on so I walked in. The greeter chick was sprawled across two chairs with her feet kicked in the air. She didn't bother to get up on my account instead she rolled her eyes at me and mummbled under her breath ""May we help you?"" I chose to ignore her and walked to the gentleman behind the register and stated that I wanted a full set he said ok then walked to the back. The manager walked back with him and told me that they were closed and could not do my full set. I said ""the OPEN sign is on that's why I came in."" She said ""yeah, because we have one customer here and everybody has gone home... Sorry!"" As I turned and walked away, I wish that I could say that I was dissappointed but instead I thought ""This place is pathetic! What a waste!"" I have come to realize that they give you alcohol so that you don't see clearly how aweful they are in customer service and in skill. Pforget Enso Nails because they Pfail miserably. Save yourself the trouble. Not worth the dissappointment!
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