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Businiess name:
Enso Nails & Spa
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Review by:
citysearch c.
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Review content:
I created an account just for this salon. Tells you how mad I am. Where should i begin? Well to start off lets just say that they have no concept of time. I came in on a Thursday and was told that it would be a 20 minute wait for a pedicure and solar fill. Judging from past experience I figured it will probably be at least 30 minutes or more before they can get to me. So I decided to stay and wait (my fault). 45 minutes have passed... I asked how much longer it will take before they get to me.... ""Oh not long just 10 minutes"" said one of the techs. About ten minutes later they proceeded to taking me to the back and let me soak my feet. THIRTY MINUTES LATER.... they finally started on my pedicure that took only 18 minutes from start to finish. That's including the polish! And please don't let me start on my refill... They were lumpy and my french have no smile lines... They were all straight white lines on all ten fingers and boy were my nails sore for the next 4-5 days! Overall it was a bad experience. She did not scrub my feet at all. My polish chipped on the 3rd day. I was extremely mad when i left there. I used to come here pretty often because I live only 5 minutes away but consider this to be my last. I started going to a salon closer to my work called lifestyle nails and spa in the north hills shopping center by braker and 183. Holly the girl that had to fix my solar nails did a fantastic job! She had to take them off and she even showed me how the tech at Enso drilled into my nail plate leaving deep red lines on all 10 nails. (the reason it being so sore for almost a week!) It has been a week already since Holly has done my nails and they still look like I just had them done. I feel like for better customer service you probably will be able to achieve it elsewhere because these people really don't have a clue what it's all about.
***Oh! when I told the tech to scrub my feet a little more because they still feel very rough she refused to do it and even told her manager to come and talk to me (more like ganging up on me) and made such a scene. I'm sorry but I paid for a deluxe pedicure so I didn't think that I would leave with my feet feeling the same way they felt when I came. So sad! I should have left after the pedicure!
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