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Businiess name:
Cityrock By Vostone INC
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Review by:
citysearch c.
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Review content:
VoStone was the lowest bidder so I thought that I would use them. All of the staff was polite during the layout of the template. I wanted a chiseled edge put on the stone and from what I was told; this edge was new for them.
The problem started on the day of delivery. They were supposed to be here to install at 9am. At 9:30 I got a call from Zac telling me that they were running about 1 hour behind ?We got behind last night and didn?t finish the fabrication?. Around noon, I got another call from him telling me that they are still working on it because ?The air compressor for the cutter needed to be cleaned out, we?ll be there in 30 minutes or so?.
At 2:30 they finally showed up (I had to miss an appointment later in the day because they were still here past 5pm).
When the stone was still on the truck, it was easy to see that some of the edges looked machined while some of the edges looked like they were chiseled really poorly by hand. Instead of a straight edge with chisel, it looked like someone used a hand chisel and chipped away the edges, very wavy.
Once the largest piece of stone was put in, I noticed that a large 5? or so wide piece of a corner had been broken off with a long fracture leading up to it. It was epoxied back on. Another area about 6? long was also broken off and epoxied back on. The cut out for the sink was off about a ?? so that they would have had to cut into the wall of the backsplash to push the counter top into the wall.
I called the office and spoke with Zac while the installers were still on sight... I was angry that they tried to deceive me and sell me a piece that they had damaged. I?m sure that all of the delays during the day were actually due to the time it took for the epoxy to dry after they broke it.
They removed the stone and agreed to replace it. No counter top, or sink for a week. Luckily, we were out of town.
Later that night, I checked over all of the remaining pieces again and found that the same type of damage was on the island piece. This piece was also cut 1/2? too narrow which didn?t allow coverage for the corbel and another was cut too wide. So the island piece is getting replaced as well.
As I type this I am waiting for them to show up with the replacement pieces. They are already 1 ? hour late. ?We?re on our way?.
Advice? They are considerably cheaper but you need to watch their back. Make sure that you have everything in writing concerning the job spec?s and closely go over all of the stone especially the edges for any cracks / broken areas before they leave your home. Very unprofessional that they lied to me and tried to cheat me. But now it is their loss, they definitely did not make any money from me after they needed to purchase another slab. The epoxy that they used looked very clean and professional, it was actually difficult to find. If they would have been honest with me, I might have kept the piece with some sort of agreement. Its 11:00 and they just showed up 2 hours late.
Pros: best price
Cons: deceitful
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