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Businiess name:
Best Buy
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Review by:
citysearch c.
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Review content:
Seriously... I never imagined that it was possible to have such a horrible experience wrapped up in one store. It is virtually impossible to get anyone to answer the phone, when you do they are totally unapologetic and completely incapable of providing a solution, and then they send you on the all too familiar 'solution scavenger hunt' where they weigh you down with a million different phone numbers to call in order to seek out a solution, and ultimately when you get to the 'finish' line you discover that everyone was simply deferring responsibility (being lazy) until the one remaining, poor lost soul is left apologizing as he/she has to explain that all along nothing could have been done other than returning their poor quality item that never worked from the second you brought it home, and MAYBE if the forces of nature are in sync with your own that day you won't have to pay a restocking fee. Oh ... what a 'possible' relief after wasting hours on end on the phone and internet. I want a job with Best Buy. You get paid to lie to your customers, then berate them and treat them without an ounce of respect, also if you want to throw in a little annoyance over the fact that they are impeding on your time (which you could be better spending outright lying and berating customers) then a lack of solution with a touch of 'oh well'! I must just be jaded working in an industry where we treat our clients with utmost respect and diligence in resolving their concerns.
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