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Businiess name:
Bonefish Grill
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Review by:
citysearch c.
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Review content:
Having made a reservation EIGHT days in advance for a party of 12, and being assured that I did not need to confirm it, the first members of our party to arrive are told there was no reservation made. The next group to arrive are told the reservaton had been cancelled, which it HAD NOT!! When I inquired what seemed to be the problem, the manager( I do not know the name, but he was on duty Sat., 5/16 @ 6:00p) insisted that the reservation ( made in my name) had been cancelled, that he personally had received the call,and he remembered it was a reservation for a party for ""two digits"". He continued that in spite of ""my cancellation"" our party was being accommodated as well as possible...which meant a tight squeeze at tables angled in such a way it was imposssible to see or converse with those not nearest to you. There was no apology inferring that the restaurant had made an error, but insistanced that in spite of the ""cancellation"" ,we were, nevertheless, being accommodated without having to wait!! At no time did the manager approach the table to apologize for the obvious error or for the inconvenience, and certainly there was no compensation of any kind offered. Yet in spite of a sour taste of subtle arrogance and indifference, we did enjoy a good meal served by an attentive wait staff; but the evening certainly left us less than satisfied that we had chosen this location; and very frustrated that a well planned evening for a friend's birthday was begun in such a upsetting manner. I would hope that other patrons never have to endure such a poor attitude from someone who represents this restaurant.
Pros: Wait Staf and Food Quality
Cons: Managerial attitude and reservation mishandlling
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