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Businiess name:
Balboa Thrift & Loan
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Review by:
citysearch c.
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Review content:
I don't even know where to start. I've had the worst experience with this bank than I've had with any company EVER! Apparently they feel that they've done you a huge favor by giving you a loan and proceed to treat you like you are the scum of the earth!
I purchased my vehicle almost a year ago and have made on time payments each month as I am trying to rebuild my credit. Last month, I unintentionally made a payment that was $30 short. Today, I had a Balboa Bank representative SHOW UP AT MY DOOR! He stated that he was sent to ask me about problems on my account. Fortunately our offices were closed today, for the holidays, or I fear he would have showed up at my job! I was obviously puzzled as to what was going on and the ""representative"" had very little information so he called the manager Hector. Hector got on the phone literally screaming at me that my account was past due. When i tried to find out why my account was past due, his response...""that's not up to me to figure out it's your loan"". After 10 minutes of him yelling at me he finally admitted that I did, indeed, make a payment last month however it was $30 short which prompted this entire debacle. He followed that, however, with ""I don't care about the $30, I care about the $16,000 loan!""
This just happened so I'm still too much in shock to go into much more detail of this experience but let's just say I am about to shop around to have my loan refinanced elsewhere. Just wanted to give a fair warning to anyone thinking about signing with Balboa Thrift and Loan. Take it form me, it will be a HUGE mistake!
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