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Businiess name:
Uptown Cleaners
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Review by:
citysearch c.
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Review content:
We have had a great experience with Uptown Cleaners thus far...but the last 2 weeks has been extremely bad customer service. We have used the cleaners for 5 years...even taking our daughters wedding dress to be preserved. My husband took a pair of pants there on a day that their computer was down..they did not give him a receipt but just took his name and phone #. The pants were lost. We have spoken to the ""manager"" who has been rude and not helpful at all, insisting that my husband did not bring the pants in. My husband is 62 years old, a professional person and very organized. He did not make a mistake about where he took the pants. The ""manager"" said he brought in a smock and that they had a tape of it and that was the end of it. He has refused to give us the name of his supervisor. Now, tell me why a business would refuse to honor a customer by giving them the dollar amt ($36) that the pants were worth instead of losing a customer and all of their family? Does not make good business sense to me.
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