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Businiess name:
Omni La Costa Resort & Spa
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Review by:
citysearch c.
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Review content:
I had heard so many great things about the resort, so I guess my expectations were high. First off, I would like to say that the over the phone reservations people were great (i.e. making promises, assuring all my needs would be met, etc.) but when you get the front desk it is a whole different story. Over the phone I requested two rooms and was promised that they would be either adjoining or right next door. I was also promised that each room would have two queen beds. When I got the front desk the clerk checked me and gave me two rooms about a 1/2 mile away from each other. After about 30 mins of pleading, he managed to get my rooms closer--not even in the same building. Both rooms had king beds NOT queen beds. Funny thing is that friends of ours checked in a few hours later and they got the room right across the hall from us. After we settled in and decided who was going to sleep on the king bed and who was going to get the rollaway bed we went to Legends (a place to eat there). Pretty expensive. The ambience is pretty nice and the staff was okay but the food was horrible. Everyone got sick and when we mentioned it to the hotel manager the next morning he replied, ""I will let the chef know."" Needless to say, we went ""off campus"" for the rest of our meals during our stay. This is a pretty popular place for small kids as the pool is filled with them, which is great... but a lot of kids equals a lot of trash. The pool is filled with empty plastic cups and straws, the lounge area had lots of trash under the chairs and the hot tub had floating popsicle sticks and hair. Yuck! The lack of upkeep at La Costa was very depressing. We paid about $380 a night (including resort fees and taxes) and wondered where the money was going. The deal breaker was the USED q-tip outside of my room for three days. Was I the only one who saw that? Guess so since maid missed our room both nights. Had to call to get towels. I would never go back there again. Not even if I won a free trip.
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