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Businiess name:
In Color Salon
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Review by:
citysearch c.
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Review content:
Worst experience ever. Hands down. I took my girlfriend there because she wanted to change her hair color. She was going from red back to blond. The experience started with her being quoted a price of around 150 dollars for the procedure from the stylist. Somehow by the time she got to the counter it had jumped to 210 dollars. That was fine with me, I was prepared to pay it. The problem was her hair was no where near finished, it was barely even altered. I understood that we would have to come back. Again the stylist quoted her a price and magically the price jumped up again when I went to pay. The issue was the hair still was not finished, in fact it looked orange and fried. They knew full well that she could not go out like that, it looked un natural and painful. My girlfriend was in tears. They charged me another 200 dollars and said to come back next week and they would fix it.... begrudgingly I took her back the following week and again the stylist quoted her a price that was not accurate when it came time to pay. Her hair still looks like a cross between red and blonde. There are streaks of orange , hot roots, spots, you name it. She was devastated. The stylist was unprofessional and told my girlfriend that the owners were ""being shady"" and offered to come to our home to ""finish it"". All around it was a horrible experience that ended up costing me 600 dollars to see my girlfriend cry.
It just turned into this huge awkward thing.
My girlfriend received a call from the owner after reading our reviews on another site and offered to fix it for free. We agreed and even offered to remove our reviews if they fixed it. We went back for another session and 4 or 5 hours later her hair was still not finished. We were going to give them a chance and go back till it was done, but they called and said the original stylist who had ruined her hair and behaved so oddly would be there, we specifically had asked that they scheduled us so we would not have to be around her........ awkward....I specifically asked that they schedule us when she was not working....
In the end my girlfriend went to another stylist who managed to fix EVERYTHING in 2 hours and made her hair beautiful, natural and soft for a fraction of what I paid to In Color.
The bottom line is that while the owners may not have been at fault for what the stylist did, ultimately I feel that they are responsible for who they hire and how they allow them to do business. I appreciate that they offered to ""fix it"" but still feel that I spent too much money for results that were unacceptable. As a guy I don't know much about female hair cuts and coloring etc, What I know as this experience was bad for my girlfriend, her hair and my wallet.
**Edit
I altered this review to reflect the fact they offered to ""fix"" the hair. I feel it is fair to mention that. As to the claims that I am another stylist or this is a false review... I can assure you, I am just a guy who had to try and fix it after my girlfriends hair got destroyed and my wallet got drained.
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