Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Two Maids & A Mop
|
|
Review by:
citysearch c.
|
|
Review content:
I was very happy with Robin and Kirstin. They were very friendly and professional and worked hard. My house was so much cleaner than it ever would get on my own. This was my first time using them and I definitely will use them again and will recommend them to my friends.
My only concern (and the only reason I didn't give 5 stars) is the price/job I was quoted and asked for didn't match the service I actually received. I had gotten a quote for a ""top to bottom deep cleaning"" at a rate of $485. At the same time, I was given a quote for 3 hours of ""general cleaning"" at $190. When I set up the appointment, I specifically asked why I should get the $485 deep cleaning rather than a 3 hour general cleaning and was told that the deep cleaning was far more detailed and thorough and that they would spend as much time as it took to get it thoroughly deep-cleaned. So I requested the deep cleaning. I naturally assumed that a $485 deep cleaning would take a lot more time than a $190 3-hour general cleaning. I was not in the house for much of the cleaning, but after 3 hours, Robin and Kirstin came out with all their gear, saying they were finished. I had expected at least 6 hours of work for that amount of money. I did not go in to inspect the cleaning job, but I told them I was not going to pay $485 for 3 hours of work when I'd seen a $190 quote for a 3 hour cleaning. Duh? An extra $300 for the same amount of time? They totally understood my position and I only wrote the check for the 3 hour general cleaning at $190.
When I did go in the house to see what they'd done, I was extremely pleased with the job as long as it was a $190 ""general cleaning."" I definitely would not describe the cleaning they did as ""top to bottom deep cleaning."" They did do pretty much everything on the check list that I was given for the deep cleaning, but there were many spots missed or not thoroughly done. In many places that were dusted, there were visible spots missed close to the edge of items on the surface like around the base of lamps, computers, TV, etc. Leather chairs were not wiped down at all. I could still see dust on the dark brown leather chair. There were still some cob-webs along the walls. Since they left almost exactly at 3 hours, I'm not 100% sure they were even told to spend as much time as it took to do a very thorough top to bottom deep cleaning. The cleaning job seemed like they had rushed a little to get it all done in 3 hours...all the items were done, just not thoroughly or ""deeply"" cleaned. So I would suggest you never ask for a deep cleaning job at the start....see what you get with the 3 hour general cleaning first.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|