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Businiess name:
Restaurant Serenade
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Review by:
citysearch c.
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Review content:
Too many mishaps, even if it was a Saturday evening.
We choose Serenade as a special place to entertain an important client.
My wife and I arrived, checked in with the hostess, who acknowledged our reservation, and we were taken to the table. When the client arrived they were told we hadn't arrived yet and they were asked to wait at the bar....it took a ten uncomfortable minutes to figure that out.
When seated, I was immediately presented with a drink menu and wine list (cool). It took about 20-minutes for the wine stewardess to turn up, she knew nothing of our wine and then it took another 5-minutes for the Sommelier to show up. Basically we were seated for nearly 30-minutes before the wine arrived. The first four glasses were poured and I immediately asked for a second bottle to be opened and aired. The sommelier confirmed the instruction.
There was no service other then delivering food! During our appetizers and even through the main course no one ever asked how things were and no one ever turned up to refill our empty wine glasses. The water boys kept the $14/bottle water flowing; however.
The first bottle of wine was poured and finished before the main course arrived. Fortunately, the sommelier was standing at the next table engaged in a friendly chat with regulars. I had to call out to him to get his attention as he left their table. I asked for our second bottle and ""he forgot"". When the second bottle was poured, everyone was finishing their meal. We paid for the second bottle but no one at the table really touched it. That was a total waste and nothing but poor service is to blame.
Of the four meals, one was the Filet Mignon. Admittedly our guest asked for her steak well done, but even I, as an avid cook, would never have served what came out of the kitchen. The steak was about 5-minutes beyond well done and a minute away from 'leather'.
Not to mention that it was sooooo loud that we had to speak at noisy-bar level to converse
Not only didn't we impress our guests, but at $600 for 4-people. It was a total waste.
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