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Review content:
Merchant Response: ""To the Ericksons: I am sorry you are so unhappy. The first time you returned the bones without a receipt we allowed it. I do not know of many ?any? businesses that allow returns, without receipts on a repetitive basis. The decision today was made due to the fact that you stated the bones ""stunk immediately"" upon chewing them, yet one was over 1/2 gone another well chewed and the 3rd one had only a knuckle gone. Our policy always has been that a receipt is required - these type of pressed bones can be purchased just about anywhere. By the way - I did NOT admit that I remembered selling them to you! I certainly would have returned the bones, or exchanged them had you kept the receipt. When you called to complain, you would not allow any questions, responses or answers in order for me to try to make you happy. During our conversation, I specifically asked which type of food you bought regarding the ""buy 10/get one free"" grievance. You refused to tell me, and said it did not matter! The problem is, there is one type of food that is buy 10, get 1 free (cust. pays taxes), another that is buy 11, get 12th free, yet another that is buy 12, get 13th free. These are VENDOR SPECIFIC and not for all the products in the store. They are also limited to same size, same type of food purchased on them. This is FULLY explained when we start a card for each customer. There are also TWO programs DISCONTINUED BY THE VENDOR: SENSIBLE CHOICE Buy 12, get 13th free was cancelled early in 2010 and Nutro's Buy 12, get 13th free was cancelled 10/31/2010 and changed to an online program that I cannot help my customers with at the store. In addition, the store itself has a Frequent Buyer program. With this program we punch the value of each sale on a card we keep on file for you. Merchandise and grooming w/o tax added in is punched when purchase is made via cash or check. When the card is full, there is a $10 discount. We keep them on file for our customers conveniance and have NEVER had a complaint regarding this OR the vendor specific frequent buyer programs. From your comments on the phone and posted here, I have to believe that you got the different programs mixed up. We DO NOT lie or mislead you at our store and do the best to serve you as we can. I also asked you, and you refused to answer, what breed dog you had, who the groomer was and wanted to try to help you regarding the grooming. I have checked our records & with the groomer: You had a Great Dane come in. On that type of dog there would be nothing else except ear cleaning, anal gland check, bath and dry. Your wife EXPLICITLY ASKED NOT TO DO THE NAILS (as they were ""just done at the vets"" AND SHE WANTED TO STAY. Unless you are willing to discuss things, not scream at me and tell me that ""it doesn't matter"", I cannot possibly help you out or make you happy. Also WE ONLY CHARGED YOU $40.00 FOR THE GROOMING, your wife did not tip the groomer - so I do have no clue why you claim that it cost $60??!! Please try to keep your grievances correct!! ** I wish you, your family and your dog the best. Trudy Reierson, Manager."" - January 14, 2011
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