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Businiess name:
Jean Madeline / Plymouth Meeting
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Review by:
citysearch c.
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Review content:
Jean Madeline/Plymouth Meeting fried my hair off. The first thing I told the hair colorist was that I wanted to keep my hair LONG. I had long hair down to my ribs. I wanted to keep the length, and get ONLY the split ends trimmed off. I also wanted to get my hair dyed ONE light BROWN color, because my hair was previously dyed black from box color. The colorist told me that this could be done, that it was NO PROBLEM. She also told me that the black would have to be bleached out of my hair. I was told that ONLY my split ends would break off from the bleach so I agreed to have the three inches of split ends cut off before the bleach was put on. Not only did the colorist bleach my whole head of hair once, but twice! Then she bleached my ends a third time! During this whole time the colorist seemed very distrought as she was running back and forth from me to other clients. I told her to take her time, because I obvioulsy didn't want someone rushing on my hair. I didn't realize that it would take 5 and a half hours! Yes, 5 and a half hours. Not to mention, she left me under the drier with bleach all over my hair for about 45 minutes. My hair felt like it was on fire. Eventually when I sat in the chair to have my hair blown out...6 inches of my hair fell out in clumps. It was one of the most upsetting experiences I've ever had to sit through. My hair had to be cut off above my shoulders. The color is horrible. I asked for it to be died a light brown color, and it is full of blonde, brown, and reddish-orangish colors. The ends are still dried out and breaking. It's a complete mess. My mom called the next day and got all of the money back because I was too hysterical to talk. (Yes, they made me pay for this! $128!!!!) My mom had to put up a fight with the manager to get the money back by the way. The manager was rude, obnoxious, and was trying to deny that the stylist bleached my hair more than one time. After she argued with my mom for about a half hour she offered free conditioning treatments for as long as I needed to get my hair back in shape. To be honest, I really don't want to ever walk back in to that salon and let anyone there keep touching my hair, but I have gone back twice. I have decided to stop getting treatments there becausee the manger and owner made me feel uncomfortable. The are both rude, and not willing to REALLY listen and understand what to what actually happened to my hair that day.
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