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Businiess name:
Maggiano's Little Italy
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Review by:
citysearch c.
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Review content:
I've been there 4 times. 1st time I ordered 2 appetizers. Was asked by the waiter if I'd like the salad when others had their appetizer and the other when they had their entree. I agreed. Then he brought it the other way around. When I asked that it be corrected he said I had ordered it that way. I really don't like the waiter trying to make me wrong on his mistake. Very unprofessional. 2nd time I went was with friends who are having their wedding party their. It was a 'sample' tasting. The food was free, pre-ordered based on what they are having at their event. We were left for 10 min. before the waiter came over. He didn't know how to handle the tasting. Left us without water, finally we got water from a buser. Waited, had to ask for bread. It came but no plates or oil and vinegar. Had to ask twice to get those. Salads came, had to ask for plates. They gave us little appetizer plates to try to full size salads. Had to ask for bigger plates. They brought the entres before we were finished the appetizers and told us to pick up our other plates and hold them so they could put the new plates down. Etc. Etc. Finally talked to the manager who offered us a free dinner. We went back 3rd time - great food, great waiter. 4th time. Same waiter as 2nd time - go figure. Brought entres without busing the table so we are again left holding our unfinished appetizers while they put the entres down. Someone down the table was given my sandwich, she said she hadn't ordered it so they sent it back to the kitchen. Didn't even look to see who might have ordered it. When clearing some plates off the waiter spilled the aoli on my linen shirt and pants. Brought a clean napkin and told me he hadn't spilt anything on my clothes only on the napkin. I showed him where it had landed on the shirt and he took the napkin and started to rub it in.
Pros: a manager eventually comes over to apologize
Cons: everthing else
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