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Businiess name:
Studio 291 Salon
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Review by:
citysearch c.
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Review content:
I am writing this review because I depended on this site's reviews prior to making my appt. I had been going to Salon Marc Harris on Newbury Street. I booked a full highlight and cut with Cindy. She was great. Easy to talk to and she had good suggestions about my highlights. The salon is very small, but quaint. I was there on a saturday morning and most of the clients were over 70. I thought that was wonderful. It felt like this salon had a real commitment to it's neighborhood. Cindy did a nice job on my highlights and gave me a TRIM (we both agreed that was all I needed). So, nothing was 'wrong' with the services. I was surprised by the cost as I checked out. Cindy and I emailed each other back and forth a few times after because I felt it was only fair to discuss this with her first. I tried to place our correspondence in here, but it only allowed me 2000 characters...and editing our emails wouldn't have been a fair representation. The jist was that I based my appt. on the prices on the web site (go to Contact, then to Services). My bill (including a 10% discount) came in a lot higher than I was prepared for. The website showed $30+ for haircut. I was charged $54. (this was due to a blowdry which I would have assumed was part of the haircut price on her site). The highlight came in at $170, the website showed $130+. (this was due to the length of my hair (12 inches root to ends) and a $20 toner charge which again, I would have assumed was part of the price on her site, there was never a separate toner charge listed on the site). Total would be $224. I left a tip of $30 (it was less than 15%..but all the cash I had on hand). To Cindy's credit, she has since updated her prices and notes on the web site to reflect some of the charges I was surprised by...and she has increased her starting prices.She also told me via email that tipping the owner is not necessary.
Pros: Friendly, quaint location
Cons: Not worth the prices
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