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Review content:
I would actually give this negative 5 stars, but that option isn't available...
I had purchased a Groupon for two and attempted to use it today at this attraction. My boyfriend and I walked into the lobby and, since no one was at the desk, we patiently waited for one or two minutes until a man came over to greet us. We were polite, smiling and genuinely excited. He immediately had a rude attitude, which became rather intimidating once I stated that I was there to use my Groupon. I handed him my iPhone and he immediately gave it back to me and, in a condescending tone, told me that he needed me to print the actual ticket and there was no way it would work without the ticket. I stated that I've used Groupon numerous times and he can just access the numerical code from my app coupon. He had a very unfriendly and condescending attitude about the whole thing. He then told me the coupon was only for one person and I said it was definitely for two. He reluctantly attempted to run it through and then found that I was in fact correct. I sincerely felt that he was rudely attacking me and acting as if my Groupon was an inconvenience to him and that I was trying to rip him off. I couldn't take his attitude anymore so I told him that he shouldn't be so rude. He proceeded to tell me that he wasn't at all being rude. Then, as he got my tickets, he went on and on about how he can't even believe they accept Groupons via phone apps because it's such an inconvenience. I then told him that if he has a problem with it he should take it up with them and not with the customer. He said, ""I am NOT being rude to you. If YOU think I am, that is YOUR perogative. I said, ""No, you were definitely being rude to us. You need to learn etiquette."" And he said, ""Hey, I let you in, didn't I? I can just take back the tickets and give you a refund."" And then he rudely extended his arm and started to reach back for the tickets. I said, ""No, I'm going into the exhibit."" And he then said, ""NO, YOU will go in FIVE MINUTES."" I got so shaken up and upset that I threw my tickets and walked out. My boyfriend then went in to ask for a refund and apparently all the guy did was have attitude with him. My boyfriend remained calm and then ended up started to stick up for us. The guy continued to be rude. My boyfriend asked to speak to the manager and he said he was the manager. (Our receipt says the cashier name was ""joez"" but this man wasn't wearing a name tag, so I'm not sure that was him. He was a tall man of about 60, wearing a white shirt, had gray hair...) He told him there was nothing he could do except write down our Groupon number for us. I ended up crying because he was so mean to me. And then we just went home because he had shaken us up and our entire afternoon was then ruined. I am not happy and I hope that he does not treat others that way. If so, I doubt people will put up with it. I am super polite to everyone. Before my career in the ad industry, I worked in service industry jobs and I have always treated service industry people in a nice way. But I was not about to let this guy talk to me like I was some bum. I am very upset. I am putting this story on online review sites so that no one else has to feel as belittled as I did. I cannot believe a manager (if he indeed is one) would talk to a customer that way. I think he judged me because I have tattoos, or perhaps because I was paying with a Groupon. He just immediately started being rude.
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