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Businiess name:
Colorado Athletic Club Monaco
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Review by:
citysearch c.
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Review content:
I only used the Hyatt pool where they had a contract. Their contract ended with Hyatt and they didn't inform members of it ending. I wanted to cancel my membership, because I only used the pool. They said they were going to charge me for two months, since they need a 30 day notice of cancellation, and since I had told them I wanted to cancel on July 3 instead of July 1. I explained that if I had known the pool contract was ending 30 days before it ended, I would have put in my cancellation notice then. I filed a complaint with the Triple B and their official response to it was that they had offered to cancel my membership as of July 1!!! They also said that I had used their club, which I never did, I only used the pool.
Pros: Nothing
Cons: Lied to the Triple B about my complaint
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