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Review content:
My son started in bilingual program last August, he did not adapt every well and developed some temper tantrum (I think the teachers did okay, most likely it is because of his age, and the large and noisy classroom doesn't help either). And in November the teachers called a meeting for this. What shocked us is that even before the meeting, they already decided to terminate my son's enrollment. During the meeting, Tracy, the director, spent about almost an hour to explain that my son needs a lot of attention and he may need a special care, but they are a private business and don't have capacity for that..., which we understand and felt sorry that my son caused so much trouble for them although we surprised that they didn't call any meeting before. So we asked since my son created such burden for them, if they refund us the deposit and the rest of tuition, we can take our son home that day, Tracy agreed, but two weeks later, they only sent the tuition part, my wife sent them an email to check, Tracy replied and agreed that they should return us the deposit too. But an hour later, the vice president Chuck came in, said that they won't do that and Tracy made an mistake and she doesn't have authority... and the verbal agreement doesn't count (literal said so in email), then Tracy just kept silent after that. We were very surprised by what Chuck said. We are planning to file a small claim for this.
Overall we felt that most teachers are fine, but the management team are horrible, they are dishonest and with no principle, they care much more about money than child's development. As I mentioned earlier we also don't like how the room is config, it's like some big cubicles in an open space, it's very noisy, especially the bilingual room, it has 30 kids there, very crowded.
If you ever have to deal with the management team, make sure everything is in written and have them signed.
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