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Businiess name:
Central Kia of Lewisville
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Review by:
citysearch c.
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Review content:
Had the worst experience with their customer service. Sure at the time that you get there, there are like vultures preying on a dead animal. They want you to think that they are out looking for you and your best interest. I get that it's a dealership and that is how most dealerships work. But what changed my opinion about them is the many incidents that followed. My boyfriend and I had arrived there on a Saturday evening. He was looking for a newer car. The sales rep showed us a couple of cars and then once my boyfriend decided on the one car that was best for him, we went into the office to talk numbers. By the time that we had come to an understanding and agreement on the finance aspect we were prepared to sign the appropriate paperwork. By this time it was already late and all the banks were closed. The finance person stated that he will call them first thing on Monday morning and let us know if the banks have agreed and if the deal went through. He proceeded to take my boyfriends down payment money, said that the deal was pretty much closed and we should get the car on Monday, shook our hands and send us on our way. For the entire weekend we were under the impression that by Monday afternoon we would have a new car. Come Monday morning there is still no call. We decided to give them sometime since we thought he would be a little busy. We gave them until late afternoon to call us with any information, by that time we still hadn't heard from anyone. My boyfriend called them, and both the sales person and finance person said that they will have to call him back, that the bank was still looking it over, that they will give him a call before the end of the day. Sadly no call back from them. Tuesday rolls around and still hadn't heard from either the sales rep or finance guy, that had promised to let us know what had happened. Tuesday afternoon we call again, and neither are able to take our calls. We left a message for both to call us back ASAP, but still nothing. At this point we are livid, frustrated that they can't take a bit out of their ""Busy"" schedule, just to let us know a tad bit of information and keep us out of the dark. We continue to call every hour until we had some information. Tuesday came to an end and had yet to speak with someone. We called back Wednesday morning and it wasn't until that afternoon that someone had finally told us that deal had not gone through. At this point we were upset, not at the fact that the deal did not go through, but that they took this long to let us know. Kept avoiding us and left us in the complete dark. I have dealt with other dealerships and they are far more prompt in getting back to you about an issue. After getting the NO from them, we were told that we had to come by and pick up the down payment that we had left for the car. Due to work we told them that we won't be able to go until Saturday. The guy just said ""Saturday is fine. We will be here. Just make sure to bring your receipt."" Saturday we got ready to go pick up the money. As soon as we get there we speak to the finance guy that had originally taken our down payment and handed him our receipt. He had the audacity to tell us that he can't give us our money right now. That they don't keep any cash in the office and he will have to overnight us a check. We said he can write us a check right now. He stated that he needs to get a second signature from the owner. This has us so dissatisfied with their services. We would not recommend this dealership to anyone. The run around and avoid someone has us beyond upset. The owner of the dealership shall expect a call from us soon. Worst customer service EVER!!!!!
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