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Businiess name:
Tom Williams Bmw & Auto Parts
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Review by:
citysearch c.
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Review content:
Let me start out by saying that my initial contact with this dealership and its employees (our salesman being Zac) was excellent in all areas. We were not disappointed until a week after our BMW was purchased when we had to bring the car in for a rear tail-light repair. It started off by an hour long negotiation with the dealership about my concerns of water leaking through the tail-light and into the electronic trunk latch. It was also there to have some paint chips fixed, which still look horrible. It's probably my fault for not inspecting the vehicle, but I believe the paint chips were already there.
Finally I was able to get the car in the same day rather than a week later. Tom Williams BMW was generous and gave me a loaner car in the meantime. The next day I was called and told my car was ready to be picked up.
Upon driving into the dealership, I saw my red 128i BMW sitting there. I thoroughly inspected my whole vehicle and the first thing I noticed was there was 2 scratches on the front bumper that were not there before. After pointing this out to Zac, we drove around to the paint guy and he said it would have to go into the body shop. Zac had to get a manager to approve this. This is when the sales manager was extremely rude and basically denied that the incident occurred at the dealership. I was really disappointed with his attitude and his professionalism with customers. I will say that Zac stepped up to the plate and mediated the situation. I really think if you strive to have a great company, then you need to hire great people to get you there. You're only as good as your weakest link. Prior to this experience, I would highly recommend Tom Williams BMW, but now I second guess referring someone and risking them being talked down to as I was. I work in the auto industry myself and always keep in mind respecting my customers, right or wrong. It is the customers that guarantee the success of your business.
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