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Businiess name:
Fox Moving & Storage
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Review by:
citysearch c.
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Review content:
Before I begin with my review I'd like to point anyone who's considering Fox Moving and Storage to their entry on the Better Business Bureau website. Citysearch won't allow me to post a link but just google Fox Moving and Storage BBB Nashville and see for yourself.
The company has a C- rating with the BBB. I've been dealing with them for about two months and more recently I've been dealing with the BBB. They only received a rating recently and it appears that due to their C- rating they have lost their BBB accreditation.
Before you hire them I urge you to use any of the businesses listed on the top of the BBB website when you search Moving and Storage.
I had written a much longer review detailing how Ron Tarafa, one of the Co CEOs/Presidents had refused to help me and how another employee, Lauren, hung up on me but Citysearch is limiting me to 4,000 characters so as bad as it sounds from my review, it was worse.
Anyway now on to the details of my personal issues with Fox Moving and Storage. I had them do a move for me in May of 2011. I asked specifically that they not take the 2 cable boxes, the black cable modem and the 2 Comcast cable remotes. Surprise surprise, they took them. Sadly, I was out of the state for the move but a friend of mine came by to get and return the cable boxes a few days later (Approx. 2 days). I was informed they were missing and promptly called Fox Moving & Storage.
The first person I spoke with was very helpful, I told him I had yet to be billed and that I had been told I would receive a call for payment when the move was complete. I went on to tell him about my predicament with the cable boxes. He assured me that in the next two days (Thurs/Friday) he would talk to his movers and see how many hours they worked and would also ask them, while it was fresh in their minds, where they put the cable boxes and pull them from my storage units for me. Needless to say, I never received a return call.
The second part of my encounter with Fox Moving & Storage involves me calling them no less than 5 times, leaving 2 voice mails and receiving at LEAST 3 verbal promises of a call back the following day. None of these were honored.
At this point I went on the BBB website and read the companies review. On the site it says that Fox Moving & Storage requests that anyone who is going to file a complaint with the BBB should first call Alex West, the other Co-CEO/President, and give him 48 hours to find a resolution. I did just that.
I called Alex for the first time on on 7/21/2011. After explaining my experience detailed above I was told that what had happened to me was ""unacceptable"" and that he would call me back by 4PM the next day with a resolution. I called Alex back well after 4PM on 7/22/2011 (Friday). He said he ""knew he promised me a call back"" and was sorry. He went on to say that over the weekend someone was going to go through my units and find the boxes and they would hold them for me to pick up. He promised he would call me back on Monday when it was done with the details. I waited until Wednesday 7/27/2011 (I believe, it may not have been Wednesday but it was certainly after Monday, it may even have been later than Wednesday) and called Alex back. He told me he thought that his people had already resolved it and that he was in the Knoxville office today but he would be in Nashville tomorrow and would find out what was going on and call me tomorrow. I waited until after his call was promised and filed my complaint with the BBB. It has been several days now and I have yet to receive a call from Alex West. I plan to take the matter to small claims court when I return to Nashville in a few weeks.
In Summary: No one at Fox Moving & Storage will call you back, EVER, the CEO/President Alex West promised me no fewer than 3 call-backs and even he failed to call me back even once.
I urge you, save yourself the trouble, use a more reliable company.
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