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Businiess name:
Arzelle's
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Review by:
citysearch c.
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Review content:
I purchased my dress here from a very friendly and helpful associate. After the sale was made, the service became dramatically different. The dress came in one size bigger than I ordered (the size ordered fit perfectly) and I then needed $400 in alterations. They also ordered the wrong shoes, kept me waiting even when I had an appointment and once the sales rep had her baby in the back room and had no time to help me (even though I had shoes that made my dress 3"" too short and we were a week away from the wedding). The alterations done 2 weeks prior to the wedding were not done correctly and I had to add additional fittings (3) to get the proper fit. On the day of my wedding I was once again disappointed when several of the alterations on my bustel broke. Then the alterations on the body of my dress ripped. Strings were popping out throughout the evening (I am very skinny and the dress was loose!) it was terrible. I was a very relaxed bride, and the only time I considered crying was after one of the girls in the shop was rude and yelled at me.
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