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Businiess name:
Medical Aesthetics
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Review by:
citysearch c.
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Review content:
I been in this place on a deal with bloomspot for Botox and Juvederm. First thing, when I called to make an appt, I was told a nurse would do the injections, (the deal was advertising the expertise and great reviews of the Dr. Gerstman, which was the reason why I bought, so I refuse to have the injections applied by anyone else and said that I would contact the bloomspot to have my money back. The next day I got a call saying the Dr itself would came to the office to do the injections. Good, she came and did her job, push me on buy some products and treatments which I didn't. Because the results of the botox and the Juvederm was really good and they had another deal for the subscribers on mailing list, I bought again the same package.\r
But again was the same problem to have an appt with the Dr. and this is an ongoing practice of hers, is like she don't like to came to her office to work at all.\r
We always hear excuses like, no good baby sitter, maternity leave, personal schedule problems and they try to push you to do your treatments with the nurse or aesthician.\r
I had some laser treatments done by her aesthician Elsa, but in reality I wanted her to do it as when I had the consultation she told she would do it herself on my skin, but when came the time to make an appt she was never came to the office on that week, and sometimes the girl from the reception desk don't even knew when she was gonna be available.\r
So my complain is for the lack of professionalism on the Dr in order to came to her work since she decide to have one.\r
Is the lack of management when we buy and pay our treatments and want to have they done and is nobody there to perform the treatments.\r
In reality I believe this Dr. don't really need to work or the money and just have this office as an excuse to say she does something when in reality she does not.\r
I also had packages that I bought last year and was informed that they were gonna close and I had to finish my package by the end of the year ( bad idea as is the time were everybody is so busy with holidays planning and all), end up that they just moved the location.\r
Then Elsa, that is the aesthician that actually go to work everyday quit and besides her is nobody there working on daily basis, and when I asked the girl from the front desk when I could have my treatments schedule to continue be done, she told me that she had no idea when and if the Dr would work???? How about the money that I already paid???\r
Then the Dr star to run ""deals"" on the mailing list, that is not really deals as the prices go higher than last year and much higher than a lots of other places in the city that actually have somebody working....\r
I believe she try to sell out these so called ""deals"" to collect the money and then do the job if so whenever she please....easy way to collect money.\r
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