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Businiess name:
Abc Warehouse
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Review by:
citysearch c.
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Review content:
I can honestly say I?ve never had such sh*tty customer service from anywhere except ABC Warehouse on Monroe Street (Sylvania, Ohio). The return policy for most stores is 30 days with receipt. There were no printings on the receipt that says YOU CANNOT RETURN. My cousin purchased a Television from Hussein Salami on Dec. 5th 2011. He brought it home and didn?t like it. On Wed, Dec 7th (2 days later), my uncle talked to a Rodney Williams who said he absolutely cannot return it and that a NO is a NO. My uncle said he would call news media and Rodney said, ?Go ahead.? About an hour later, I called and spoke to Hussein who ?claims? he cannot make a return and he has nothing to do with returns, won?t take this call but forwarded me to the returns desk (ask him who he transferred me to because I think ?Matt? might be a fake name for this man). Upon hearing that we wanted to return the television, ?Matt? replies, ?So you watched the tv for 2 days and now you don?t like it? Why?? My reply was, ?He doesn?t like there, is there supposed to be another reason to return it?? He proceeds to ask again, ?What made him change his mind that he would watch tv for 2 days and then return it?? FOR ASSUMING THAT WE WATCHED TV FOR 2 DAYS AUTOMATICALLY? Not that I owed any explanation but no, we did not watch tv for 2 days. It?s called a job, and we didn?t have time to return it right away. ?Matt? claimed there was a 10% restocking fee. That was not on the receipt either. I didn?t count how many times he asked me why we didn?t want the tv but he CLEARLY was not wanting to accept it back. I told him I would take it to 13 Action News. He said, ?Good for you.? I ask, ?Do you treat all your customers like this?? He tells me, ?I DON?T HAVE TO ANSWER THAT.? My sister then called the Heartline (something along the lines in the brochure said, ?It is unlikely that you have problems resolving an issue but if you do, call this number). She also called regional manager and found a way to get in touch with Mr. Dave. Mr. Dave called back quickly to resolve the issue. I?m not sure what words were exchanged but was disappointed when he told my sister there was a lack of communication. Clearly there wasn?t with my run in with unprofessional ?Matt? and Rodney?s words with my uncle. I wish I recorded the whole conversation to put on the internet to show the unprofessionalism. I?m wondering if they ?record calls for quality purposes.? I would love for the Regional/District manager to hear it. Mr. Dave still fixed the situation and gave the okay for a FULL refund. Thank you, Mr. Dave.
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