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Businiess name:
Action Appliance
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Review by:
citysearch c.
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Review content:
On 11/06/2010, an Action Appliance technician examined my Bosch dishwasher and diagnosed a faulty control board, and quoted me a replacement price of $512.73 incl. labor. I asked what the price of the board alone was that he was quoting, and he gave me a price of $490.56 plus tax, not including labor. I was able to locate the same board on Bosch's own website for about $270, so I bought it there and had it shipped to my house. I was charged $54.95 for the visit by the Action Appliance technician.
I decided not to call Action Appliance back to install the new control board because if I was being quoted such a clearly inflated price for a part, I thought I would be similarly overcharged for labor.
I then had another company come to install the control board, and it did not fix the problem. This second repair person apparently had no experience with Bosch dishwashers so was unable to diagnose the actual problem, but in any event it was NOT the control board.
The following day, I had a third technician who is Bosch factory-trained check out the dishwasher. As it turned out, the problem was not the control board at all but a 'float switch' stuck in drain mode. This technician fixed the problem very quickly. The original control board worked just fine when re-installed in the dishwasher.
The Action Appliance technician not only misdiagnosed the issue, but quoted me a ridiculous price for a part that wasn't even necessary. In addition he wasted a good deal of my time chasing around trying to fix a problem that wasn't there. In my opinion his visit cost me not just the $55 call out charge but an additional $270 for the part and another $120 to get another repair person out to perform the control board install which was unnecessary.
I contacted Action Appliance explaining the situation and requested a refund of the $54.95 charge I paid Action Appliance for this faulty diagnosis. They told me they would refund me half that amount because they did ""perform their end of the bargain"" and come out to the house to diagnose the issue. Ridiculous.
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