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Businiess name:
Acclaimed Movers & Storage Inc
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Review by:
citysearch c.
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Review content:
The company refused to give us our customer copy of the credit card receipt. We have followed up with 6 phone calls asking for an invoice to be sent with no avail. I kept getting the promises that it will be done the next day. When I asked to speak with a boss or supervisor, they were allegedly not in the office. This has been a corporate move and a paid invoice is required. Plus they charged us @ an extra $500 over the estimate. When I received the quote from Jaime, he told me that the moving truck was filled to max capacity & that we were going to have to move the king bed on the back of the truck. I was instructed to call the office with any changes to the quote. I called Jaime to tell him that we were going to have a change. We would not be bringing a refrigerator & instead we would be bringing a Craftsman tool box of similar size & weight. Jaime told me not to worry @ it. That was the only change, so the estimate is what we should have been charged. Without permission, the movers turned on our air conditioning when they were moving, while all of the doors were open. They also had suspicious behavior like carrying an air freshener spray inside, which I suspected they used to mask smoking in our house. They did not supply enough wardrobe boxes & our clothes were delivered in boxes that were substandard & did not properly care for our expensive suits & gowns. I was told that the movers would reassemble all of the furniture, yet they didn't reassemble a king bed & crib. The movers did not move a big plant pot that they were reminded @ several times. They had moved the big plant pot next to the moving van & then they tried to hide it by moving it to the side of the house. Frankly, I was terrified of the lead mover on the offload of the trip. He looked like a gangster thug.
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