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Businiess name:
Cedar Crest Emergicenter
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Review by:
citysearch c.
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Review content:
I was referred to the Ermergicenter by my insurance company while I was attending college in Allentown. It took them over an hour to see me, with an empty waiting room. The doctor did a very limited examination, and sent me home with antibiotics- ignoring the request from my home primary physician for a mono-test (and mono was going around the college at the time- and found out I did have mono and a swollen spleen when I saw my doctor at home the following week). At check out, the staff was very friendly, but unknowledgable. I had two insurances, and with all the time they had to check on my insurance (hour in the waiting room- and another hour waiting in the room and getting the exam), they were asking me what I owed. I payed the standard co-pay required from my primary insurance for emergency care visits, and asked they refund me if my secondary covered any of the visit. Now three years later, I am checking my credit report, and find out I owe them money, and have been sent to collections, without ever receiving a bill from their office. (I would have complained to my insurance company and dealt with them correctly, if I had actually gotten a bill!) Not only did I get poor service, a wrong diagnosis, and unneeded antibiotics, I now have a blemish on my credit report from their inability to bill correctly.
Pros: location, walk-ins taken
Cons: poor communication, untrained staff
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