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Businiess name:
The Maids
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Review by:
citysearch c.
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Review content:
The people who run this company are SHADY!!!!! They claim to use environmentally friendly products, but the don't. I called about it and rather than giving their cleaners the appropriate products, they told me I could have the cleaners use my products but they wouldn't give me any money off the price for it - are you kidding? They had my credit card for payment and it's a good thing I check my statements because all of a sudden I noticed I was being charged more and they hadn't let me know. I called to ask about it and they just matter of factly said they raised their rates, and when I expressed concern that I had not been notified, they acted as though I was being ridiculous. I then called to cancel my service, and they couldn't have cared less (always a mark of good service!). But the real bonus is that I just noticed that they charged my credit card for $75 - the charge for canceling an appointment within a day of service - even though I gave them at least a day's notice - and you would think that if they were going to charge me, they would have let me know when I was on the phone with them to cancel. When I called about that charge, again, they behaved as though I was insane and they're ""checking their books"" - I have a sneaking feeling they're not going to give me my money back! For this amount of money, go with someone else!!!!!!!
Pros: The actual cleaning was ok.
Cons: Shady and disorganized managers - don't give them your CC!
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