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Businiess name:
The Maids
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Review by:
citysearch c.
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Review content:
When I scheduled a Saturday service on Wednesday, I was told that my window for the maids to arrive was 1pm to 3pm. Today, Saturday, I called to make sure what time they would come and they told me that they would actually arrive at 3:30pm. By 3:55pm, I'd called Mission Maids 4 times and no one picked up the phone (I left one voicemail). At 4pm, my voice mail alerted me that I had a new message even though my phone didn't ring, which was odd. It was my maid telling me that she was on her way and to call her back but she didn't leave a number. I called Mission Maids' main line about 7 times in a row without leaving a message, thinking that someone would eventually pick up the phone since it was during normal business hours. I finally left a message with them on my 7th call and told them that I was extremely annoyed that no one had arrived yet and that no one was picking up the phone. I told them that I was thinking of cancelling the service or asking for a discount, which I never got, and I asked them to call me back. I started getting ready to leave when the maid called again saying she was a mile away. My friend came by and we were chatting for 20 minutes before the maids showed. My friend even said, ""A mile away, my *ss!"" The maids did a good job, but I had things to do today, which I couldn't get done because I was waiting all day.
Pros: I guess that it's a maid service that will clean your house for you.
Cons: No customer service, over-charged, they arrived an hour after the window
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