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Businiess name:
Raices Nuevo Latino Restaurant
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Review by:
citysearch c.
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Review content:
Having eaten at Raices once before, my fiancee and I decided to take a group of friends there for dinner on a Saturday night. There was only one other party there when we arrived, and we were seated immediately, but after that, we were pretty much ignored for the rest of the night. I had to physically get out of my seat and find the waitress twice just to ask for more water. When we finally got to order, we were told the bartender wasn't there, so we couldn't order any drinks. We ordered one appetizer for the table, which didn't arrive until two other parties had been seated and served. Then, 3 of our 7 entrees arrived, and we waited for the rest. When the fourth entree arrived, I asked when the other 3 would be out and was told 3-4 minutes. It ended up taking another 10-15 minutes to get the other 3, at which point the first 4 were cold. The seafood paella was extremely fishy and almost inedible. At the end of our meal, I approached the waitress and asked that they not charge us for the $25 appetizer. She explained that the chef's assistant had not shown up for work, and that was why everything was so slow, but she said she would see what she could do. However, after speaking with the manager on the phone for about 15 minutes, the waitress said they couldn't give us any discount but would gladly give us a free pitcher of sangria. I nicely told her we weren't interested in the sangria and that I felt they should give us some sort of discount. The waitress finally agreed to take one entree (the cheapest one which was less than half the cost of the appetizer) off the bill. Overall, the experience was extremely disappointing given the fairly pleasant time my fiancee and I had our first time there.
Pros: reasonably priced; quiet
Cons: extremely slow service; mediocre food
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