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Businiess name:
The Brunchery
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Review by:
citysearch c.
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Review content:
Went here as referred by a friend to celebrate a special occasion. (new location on Lithia) We waited over 45 minutes to get in du to the size of our party. The service was non-existent once we did finally sit down- never knew who was the server or who to try and flag down when there was a proble. Half our food was not cooked properly, some of the food had burnt pieces from others that was left on the grill and in all most of the food was cold or not cooked thoroughly - they even forgot one of our meals and had to bring it out after the rest. Overly expensive for how much food we did actually receive and were able to eat (Lack of due to the quality of it) Overall, a very long wait time to get in only to be very disappointed with the overall experience. When checking out- cashier was not attentive and did not care about my comments on how our experience was-then when I contacted restaurant by phone a few minutes after I left, I had to leave my left my name and number for management to call me back to discuss since they don't address customers until after the close of business....guess what- the management never responded. I finally called in a day later first thing in the morning and talked with manager and still no real acknowledgement or empathy for my situation. Who cares about us paying over $60.00 for food we could not eat-was offered to have me drive back 20 miles to have one item reimbursed- guess you know my answer- I politely decline. I would not recommend this restaurant to anyone and suggest manager learns how to talk with customers- some customer service skills would help. I eat out 5 days a week due to my work schedule and thought this would be a new place to frequent....but I was very wrong.
Pros: none really- cute things on wall
Cons: poor food quality, poor service and expensive for what you get
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