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Businiess name:
Rapid Image Productions
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Review by:
citysearch c.
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Review content:
I thought I would give them one more try to do a business printing job correctly. Unfortunately three times is not the charm! I needed an approximately 200 page report completed for a client, 3 color bound and 1 b/w unbound. I went to the front desk at their Longwood location and three times I had to tell the older lady at the front counter (i think her name was Linda), that I wanted three bound color copies of my document and one unbound black and white. She said they could do it and it would be ready by 2 p.m. the next day. My husband was in the store with me and verified all that I said in PLAIN ENGLISH to her. I called about 1:40 p.m. the next day and another person answered the phone and informed me that they had no such order. I asked where my original document was and they didn't even seem to know what I was talking about. Finally my husband and I went over there and found that they had the envelope we originally gave them but not the order form of which Linda filled out. Our client was expecting our copied and bound document by 5 p.m. that day. This is the third time and we will not be ever going back there even though it is more convenient for us to (3 minutes from our office), we luckily got a top notch sales rep at Staples who had our documents copied and bound in less than an hour the same day and our client was thrilled with the booklets.
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