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Businiess name:
Pro Turf Lawn Service
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Review by:
citysearch c.
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Review content:
I purchased a Groupon for weed treatments to my lawn from Pro Turf Lawn last summer. I used the Groupon in its entirety and a representative from Pro Truf called and asked if I wanted a winter treatment. I said no, because the previous treatments did not work. Unfortunately, they came out anyway and sprayed then invoiced me. I reluctantly paid the invoice and thought that would be the end of them. I was wrong. I received a call from them early winter and they asked if I wanted to get an early spring treatment. I immediately said no, and explained the difficulties I had with them before. I never heard back from them after that and to my surprise, I came home on Monday, April 2 and had a Pro Turf sign in my yard and an invoice at my door. I called and spoke with a representative (a woman) from Pro Turf today (April, 4) and she gave me an earful of excuses. She said that services automatically renew themselves from one year to the next. There are two things wrong with that. One, I never entered into or signed a contract that said that. Two, I've never had a spring or fall lawn treatment before, so how could those services ""renew"" themselves if I have never had those services previously. Another thing that really disturbed me was she said I received a mailer in December that listed out all the services I was to get for the next year. She asked if I received that, and I said no. She then said, well it was sent and since we never heard back from you regarding that mailer, we automatically signed you up for all services noted in the mailer. This is absolutely scandalous! I can't believe this company is still in business. When I told her I wasn't going to pay for this round of treatments, because this was their second mistake, she said I had to. I told her I was going to report her and her company to the BBB and she said I can do what I like and hung up. This is beyond poor customer service not to mention not legal!
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