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Businiess name:
The San Franciscan
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Review by:
citysearch c.
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Review content:
I recently had a horrible experience at The San Franciscan. I had requested indoor seating at the time I had made my reservations and upon arriving, was taken to an outdoor table. When I mentioned my request, I was told that there were not any tables indoor despite the fact that there were four open tables within view that were large enough to fit our party. I was told those tables were for other people who had made reservations and seating us there would disrupt the ""flow"" of the servers. I responded that they would rather have unhappy customers than disrupt the flow, and was told that it would cause the other customers to be disrupted. In other words, those ""other"" customers were more important than myself, even though I was granted a reservation. The person with whom I was speaking turned out to be the owner, and told me she took my reservation herself and basically said I was lying about requesting indoor seating. In any other situation, I would have left the restaurant, but it was Mother's Day and did not want to have to leave and find another place to go, my immediate family in tow. After arguing with me, the owner finally agreed to seat us indoors and slapped the menus on the table without a word. It comes as no surprise that nobody was ever seated in the remaining open tables and the restaurant was 75% empty upon us leaving an hour later. I dine out a minimum of four nights a week and have never received such poor customer service, especially at the hands of the owner. I will never eat here again and have already told my friends, family, and co-workers to avoid this restaurant.
Cons: Horrible customer service, Rude owner, Treated poorly
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