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Businiess name:
Renaissance Windows & Door
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Review by:
citysearch c.
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Review content:
When I started with Renaissance Windows and Doors three years ago, they were owned by a different owner. This last year, someone else bought them out and now runs the company, and I just don't think they have the same customer-pleasing attitude to get things done. They changed their staff, and I was used to the people I was working with the first two years. The salesman this third time around happened to be the guy who used to oversee the installers, and he's fine, but when we had an issue with one of the windows leaking, the new overseer came out to take a look but didn't really do anything for us. He just told us that if it leaks again we should let him know. Based on that experience, my opinion of them has gone down a bit.
RESPONSE FROM Renaissance Windows and Doors:
We apologize for the communication and the handling of your service work that did not go the way you had expected. Renaissance strives to make sure that the customer has the best experience, whether they are purchasing new windows or receiving service on ones already installed. We need to work harder, making sure both customers are at the scheduled service, and that all service issues are addressed.
Our goal is 100 customer satisfaction, and input from our customers helps us get to that goal. We look forward to hearing back from you to address your issues and make sure it is up to your satisfaction.
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