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Businiess name:
Town & Country Disposal
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Review by:
citysearch c.
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Review content:
I have lived at this location 12yrs--have paid my bills on time, have had my trash out by 7am every Tuesday and on 7-6-10 at 3pm called customer service was told my trash wasn't out at 11:18am. We put the trash out at 7am, ran errands at 9am and it was still there,came home at 11:15am it was still there. She said she spoke to manager and it wasn't out so won't be back. I requested call back by manager but I actually called him at 4:55 and Brian (Bryan) actually called me a liar when I said it was out since 7am. He said at 11:48am it wasn't out. I asked if they had a substitute driver and he said in no uncertain terms that he was the one on this route and it wasn't out. He said he would be out later and if their mistake would pick up-and I explained I would have a sign in my yard not to do business with them and he said I could do whatever I wanted. We waited on him to show up and he never did. But today Wednesday their truck came thru our neighborhood (not a normal pick up day here on Wed) and took our sign. We have a local company now Constable and they treat you with the respect that Town & Country seem to be lacking. But by reading the reviews I am glad to know I am not the only one they have called a liar. Maybe they have too many customers to care one way or the other. Hopefully customers have the option to change and do so. Then they may value their customers more or maybe not. Because I could care less how many customers leave a company that is known for calling customers liars to their face.
Cons: Customer service rude, manager rude
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