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Businiess name:
B & E Jewelers & Gemologists
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Review by:
citysearch c.
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Review content:
I went to B&E Jewelers with the intentions of redesigning a wedding band using my original diamond. At my initial visit with Sherri the manager, we picked out and designed a wedding band. I was told at the initial consultation this process would take 4-6 weeks with a cost of $1200.00. On the ""8th week"" I was contacted by Sherri that my ring was completed but there was a problem. Sherri told me on the phone she had made a mistake and there would be an additional cost of $300.00. The original design was to have my diamond sit in the middle of the wedding band and any diamonds removed were to be put on the sides of the band. Sherri's mistake was she intentionally added more diamonds and for me to pick up the additional cost ( I did have a signed copy of the receipt for $1200.00 stating the details of the original design). During Sherri's first phone call when she told me about the mistake, my only option was to take the ring she created with the additional cost or she would refund me my $500 deposit. At no time did Sherri say she was going to absorb the cost of her mistake or that she was even sorry for the mistake. She kept stating she already absorbed labor and she could not absorb the cost of the extra diamonds she used. I was only given the option to remake the ring after I questioned the mistake. I was told the remake would be another 4-6 weeks. If Sherri stated once, she stated it many times to my husband and I, ""haven't you ever made a mistake"". This is a very poor business practice that a company can expect a customer to absorb their mistake. Back to my first point, ""Have you ever made a mistake?"" Yes, I have by going to B&E Jewelers.
Cons: many
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