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Review content:
Was at the Black Lab today for the 2nd Time in as many months. On my first visit, a Saturday about 7PM. I was with a group of about 20-25, that had reserved the Churchill room. Meals were preselected and paid for When we got there, the room was not ready, however they seemed to be doing a brisk business in the other areas. OK, they were a little busy, maybe, we got there a little earlier than they expected. The room was set up, in a unorganized way, with our help. The food was good, served slowly but OK. Then today again we had the Churchill Room reserved. We entered, no one there to greet anyone at the front door. Again we were a group of 20 -25. Some like myself had been there before we knew where the room was and went on in. About half of the party wandered out side and in the restaurant until one of the group rounded them up and showed them where to go. We filled the room. We were all seated, No Black Lab. employee in sight. Then a young woman came in to the room from the back, looked at all of us and left. A few minutes later she and another server appeared and started handing out menus & taking orders for beverages. The drinks came quickly. I was with a group that was seated in the middle of the room. They handed out the menus to all that were seated against the walls and windows and left. After about 20-30 minutes they returned and started taking orders from those that had been given menus. We were left sitting. They took orders from those with menus, picked up the menus and felt. After a few minutes, I got up, went to the front entrance,stop a server in her tracks, with a tray in her hand, and asked her to please give us menus. She apologized for missing us, gave us the menus, Then she immediately wanted our orders. We hadn't even had time to read the menu. Told her so,and she went on to do others things. We made our decisions and we sat there. We had to hail a server to take our order. She did and then we sat. The orders of all the other were delivered, they started eating. We were sitting. One or two tables, that had small children, got served first, then the others . We sat. The tables with the children finished, paid their bill and left. We sat. We flagged down a waitress and asked if she could please take out order.The remainder of the room were almost finished with their meals, we were sitting with no food. they were clearing tables when ours arrived. My food was room temperature at best, the others at out table said theirs were on the verge of being cold. We were so hungry and had waited so long we were afraid to ask that they take the food back and warm it up. The woman across from me had pancakes and the butter did not melt on them. If the food had been hot I would not be writing this because it was good. We were finished and ready to leave and had to again ask one of the staff for our bill. Then we had to sit again and wait for that. I was really tempted to just walk out, but I did not. I paid exactly what was on the check and left. This might be a good restaurant if it was organized a little better. They knew we were coming both times and both times they did not seem to have enough staff or people that cared enough to try . I do not plan on going back.
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